Terms and Conditions

These Terms and Conditions ("Terms") govern your use of https://www.veostudios.co (the "Site") and any video production, social media management, DM Machine, Content Compass, or other services (the "Services") provided by Veo Studios ("Veo," "we," "us"). By using the Site, submitting a form, or booking a Service, you agree to these Terms. If you don't agree, please don't use the Site or book a Service.

These Terms apply alongside any written quote, proposal, or scope of work you and Veo agree to for a specific project. Where the two conflict, the specific written agreement controls.

Veo offers monthly content retainers (planning, filming, editing, posting, and reporting), one-off short-form video production, content and trend replication, The DM Machine (comment-triggered direct messaging and lead capture, set up and managed for you), and The Content Compass (a paid content diagnostic). The exact scope, deliverables, and price for any engagement are set in the quote or proposal you receive before work begins.

Monthly plans may include a minimum commitment and a one-time setup fee, as stated in your quote. Setup fees and one-time offers, including DM Machine setup and the Content Compass, are invoiced up front unless otherwise agreed in writing. DM Machine management is billed monthly in advance.

Invoices are due on the terms stated on the invoice. Work on a new deliverable, batch, or month of content may pause if payment is overdue. Travel outside Veo's normal service area is quoted and billed separately from the base package price.

You're responsible for any footage, photos, logos, product images, copy, or other material you send to Veo for use in your project ("Client Content"). By sending it, you confirm you own it or have the rights to let Veo use it, and that using it won't infringe anyone else's rights or violate any law.

Veo may store Client Content only as long as needed to complete and support your project, and will use it solely to produce your deliverables unless you agree otherwise.

Turnaround times (such as the Content Compass's five-business-day delivery) start once a project is fully briefed, paid for as required, and any needed Client Content, account access, or shoot access has been provided. Revision rounds and included monthly changes are stated in your quote; work beyond them may be billed separately.

Once a project is paid in full, you own the final delivered videos, photos, and other deliverables created for you, and may use them for your business as you see fit.

Veo retains the right to reuse raw footage, drafts, and any material that isn't part of the final delivered assets, and may show finished deliverables in its own portfolio, website, social media, and marketing unless you tell Veo in writing that you'd like your project kept private.

The DM Machine is configured, hosted, and operated by Veo on your behalf, using software licensed by Veo. Your monthly fee covers that software; it doesn't transfer a license, account, or subscription to you, and access ends when the engagement does unless something else is agreed in writing.

The automation runs on third-party platforms (currently Instagram, Facebook, and TikTok) and depends on their APIs, policies, and messaging rules. Veo maintains and repairs the flows as part of the monthly fee, but can't guarantee uninterrupted delivery, and results depend on the reach and engagement your own posts earn.

You're responsible for the accuracy of any offer, price, or claim Veo is asked to put in an automated message, and for making sure automated messaging to your audience is permitted where you operate.

For shoots at your location, you agree to provide safe and reasonable access for Veo's team and equipment during the scheduled window. Veo isn't responsible for delays caused by circumstances at your location that are outside its control, though it will work with you to reschedule.

Monthly plans may be canceled with notice as stated in your quote; work already completed or in progress for the current cycle is still billable. One-time bookings, including scheduled shoots, may be rescheduled with reasonable notice, but fees already paid for work started or completed aren't refundable.

You agree not to use the Site or Services to submit unlawful, infringing, defamatory, or fraudulent content, to misrepresent who you are, or to interfere with the normal operation of the Site (including scraping, overloading, or attempting to bypass its security).

Content performance depends on factors Veo doesn't control, including platform algorithms, audience behavior, and your market. Any figures shown on the Site (views, followers, growth) describe results from a specific past engagement and aren't a promise of similar results for your business.

To the fullest extent permitted by law, Veo isn't liable for indirect, incidental, or consequential damages arising from your use of the Site or the Services. Veo's total liability for any claim relating to a project is limited to the amount you paid for that project.

You agree to cover any claims, losses, or expenses Veo faces because of Client Content you provide, your use of deliverables, or your breach of these Terms.

Deliverables are often posted to or built for third-party platforms such as Instagram, TikTok, Facebook, and YouTube. Veo isn't responsible for those platforms' policies, algorithm changes, outages, or enforcement decisions, including content removal or account restrictions.

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

Veo may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent version. Continued use of the Site or Services after a change means you accept the updated Terms.

Questions about these Terms? Reach out at evan@veostudios.co.